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This section of the resource center contains a variety of documents and white papers, all focused on the luxury industry. Items are listed in order by date of publication. All documents are PDF.
Luxury Institute. White Paper - 10 Critical Steps for Creating A Powerful Luxury CRM CultureAs the luxury industry enters 2010 with cautious optimism, luxury executives are looking for the Holy Grail of business solutions to drive profitable growth again. Customer Relationship Management (CRM) is now a top priority for luxury brands. There are successful Luxury CRM Culture case studies out there. Luxury brands such as The Ritz-Carlton Hotel Company, Tiffany & Co., and Lexus, whose cultures are highly customer-centric, have found that analytical CRM, although challenging to implement, significantly enhances the results of a customer-centric corporate culture. When these ten steps are implemented together they reinforce each other to deliver the customer-centric behaviors that drive long-term, profitable results. February 2010, 8 pgs
Luxury Institute. White Paper - Wealth and Luxury Trends: 2010 and BeyondAs the luxury industry ends a disappointing 2009 and prepares for 2010, there are strong signs that many top-tier luxury brands are gearing up for a renaissance. CEOs of major luxury brands are embracing the challenge to reinvent themselves, even as they fight to survive the remainder of 2009. We expect to see a dramatic redesign in key components of the luxury business model, resulting in a true, customer-centric luxury industry worthy of the name. There is hard evidence that the luxury industry is rising to the occasion, and we look forward to the innovations that will emerge in the coming year. October 2009, 6 pgs
Camper & Nicholsons International (CNI). The (SUPER) Yachting Index-2nd EditionLast May, luxury yachting leader Camper & Nicholsons International (CNI) released the first worldwide (Super) Yachting Index, an in-depth look at the state of the global superyacht market. The Luxury Institute assisted CNI in the index's initial conceptualization. The second edition is now available. August 2009, 54 pgs
UBS Wealth Management Research. Luxury Q&A – An Industry Sure to Feel the Slowdown, Based on regular interviews of industry leaders and ongoing analyses, this UBS study address the questions most frequently asked by their clients about the luxury goods industry today and tomorrow. November 2008, 10 pgs
Prudential Douglas Elliman Real Estate. The Faith Report: Shopping In The Hamptons, Summer 2008, 4 pgs
Camper & Nicholsons International. The (SUPER) Yachting Index: Also Called the Little Handbook of Superyachting In conjunction with the Luxury Institute, luxury yachting leader Camper & Nicholsons International (CNI) has released the first worldwide Superyachting Index, an in-depth look at the state of the global superyacht market. The Luxury Institute assisted in the index's conceptualization, verified research data to ensure objectivity, and reviewed findings to ensure that the index meets the educational needs of a growing number of wealthy consumers worldwide. May 2008, 46 pgs
Prudential Douglas Elliman Real Estate. Retail Report: Summer Cachet On The Way, Summer 2008, 2 pgs
Prudential Douglas Elliman Real Estate. The Faith Report: NY Retail Leasing Activity: New York Explodes with A Technicolor Season, Spring 2008, 4 pgs
Merrill Lynch. ML Lifestyle Index: February 2008
The ML Lifestyle Index provides exposure to stocks strongly associated with the luxury and lifestyle brands. Stocks are selected from a wide range of developed market sectors including automobiles, beverages, financial services, travel and retail. Stocks are screened for liquidity and size to ensure the index has a high level of tradability. Posted with permission from Merrill Lynch. February 2008, 11 pgs
Merrill Lynch, ML Lifestyle Index
The ML Lifestyle Index is a composite of stocks of leading luxury brands from around the world. The average out-performance of 7.7% since 2000 of the ML Lifestyle Index vs its benchmark illustrates the inherent "value" of brand names associated with luxury stocks. Posted with permission from Merrill Lynch. April 2007, 14 pgs
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